Delivery - Related Inquiries

- How long does the delivery take?

For our standard shipping, you will receive your order in 9 - 12 business days from the date that the order is shipped.  For the express shipping, it usually takes 5 - 7  business days once it’s shipped.

These are estimates based on the time it took for the majority of orders to be delivered. Actual Processing and Shipping time may take shorter or longer, depending on order surges and shipping method.

- I still haven’t received my package. Where is my order?

Once we process your order, your shipping info will be updated via email. Please keep eyes on your email (even the bin).

Your estimated delivery date includes processing time and delivery time, please check the Shipping Info page for details.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

Contact us

- Where can I track my order?

You will receive your shipping info including the tracking number via email shortly after your order is delivered. Please keep eyes on your email (even the bin).

If you can’t find anything, please contact us for your information.

Contact us

Return and refund

- Can I change my order?

After placing your order, we may need 1-3 days to prepare your order.If you wanna to change your order detail, please contact our customer service for further help.

- What is your Refund Policy?

Please check the details of the return and refund policy.

About discount code

- I didn’t receive the discount code when I signed up.

Normally, you would jump to a page with a welcome message and the discount code after you signed up with email. If you can’t see any, please contact us for the code.

- Why my promotion code doesn’t work ?

There might be few reasons if the code doesn’t work, please check the possible reasons below or contact us for more details.

Your code might be one-time use. Some code could only be used one time for each user. Please check if you have used this code before.

The code might have already expired. Some promotions might have time limited, please use the discount within the period of validity.

The purchase amount is limited. Some code might be limited by the amount. There will be a notification with the code before you use it.