Frequently Asked Questions

Find answers to common questions about our products and services
Q What Payment Methods Do You Accept?
A

We accept American Express, Discover, JCB, Mastercard, PayPal, Visa, Maestro, Visa Electron, Diners Club, Apple Pay, Google Pay, Cartes Bancaires, UnionPay, Klarna

Q How Long Does Shipping Take?
A

Standard shipping usually takes 9–12 business days after the order is shipped, while express shipping usually takes 5–7 business days. Delivery times may vary.

Q What is Your Return Policy?
A

Please check the details of the return and refund policy.

Q Do You Ship Internationally?
A

We currently ship to selected countries and regions. For the full list of available shipping destinations, please check our Shipping Policy.

Q How Can I Track My Order?
A

You’ll receive your tracking number by email after your order ships, so please check your inbox and spam folder. You can also track your order status here.

Q Can I Change or Cancel My Order?
A

All orders can be changed or canceled before they are shipped. Please go to the Contact Us page and click Contact Us via Email to submit your request.

Q Why Didn’t I Get My Sign-up Discount Code?
A

Normally, you would jump to a page with a welcome message and the discount code after you signed up with email. If you can’t see any, please contact us for the code.

Q Why My Promotion Code Doesn’t Work ?
A

Your code may not work if it has already been used, has expired, or does not meet the minimum purchase requirement. Please check the code terms or contact us for help.

Q Do I Need to Pay Customs Duties or Import Taxes?
A

No, you don’t need to pay customs duties or import taxes.